Terms of Service

1. Introduction

Welcome to Knowledge ("Service", "we", "us", "our"), a multi-tenant retrieval-augmented private-AI service operated by olyteck. These Terms of Service ("Terms") govern your access to and use of the Service, including the web app, the Word and Excel add-ins, the public agents API, and the workspace administration surfaces.

By signing in with a Microsoft work/school account or otherwise using Knowledge, you agree to these Terms and to our Privacy Policy.

2. Eligibility

The Service is intended for use by organisations and their authorised members. You must be at least 18 years old and authorised by your organisation to upload documents to the Service. If you are acting on behalf of a company, you represent that you have authority to bind that company to these Terms.

3. Accounts & registration

3.1 Single sign-on with Microsoft

Access to Knowledge uses Microsoft Entra (Azure AD) for identity. We do not store passwords — authentication is performed by your Microsoft tenant, and we only retain the minimum profile information required to run the Service (see our Privacy Policy).

3.2 Workspace creation & admin role

The first user to sign in from a given Microsoft tenant automatically becomes the workspace administrator. The admin can invite additional members, organise documents into projects with per-project member permissions, mint API keys for the Office add-ins, and manage the subscription. Admins are responsible for the actions of users they invite and for revoking invites that are no longer needed.

3.3 Account responsibility

You are responsible for the actions taken by users authorised to sign in to your workspace and for promoting / demoting workspace admins. Notify us at support@olyteck.com if you suspect unauthorised access.

4. Plans, trials & billing

4.1 Free / Trial

New workspaces are placed on the Free plan and may additionally receive a time-limited trial of paid features. When the trial ends, the workspace either remains on Free with the Free plan's limits or is moved to a read-only state until a paid plan is selected; after an additional grace period the workspace may be locked.

4.2 Subscriptions & renewal

Paid plans renew automatically at the end of each billing cycle. You can cancel at any time from the in-app Settings page or the Stripe customer portal; cancellation takes effect at the end of the current cycle. All payments are processed by Stripe Payments Europe, Ltd. — we never see or store your card data.

4.3 Taxes

Prices shown on the pricing page are in euros (EUR), exclusive of VAT. VAT, if any, is added by Stripe Tax at checkout based on your billing country.

4.4 Refunds

Subscription fees are non-refundable for the current billing cycle. If a regional consumer-protection law grants you a withdrawal right, that right is preserved.

4.5 Quota enforcement

Each plan includes per-month quotas (AI calls, documents, storage, agents — see the pricing page for the current values). When a quota is reached the affected endpoint returns HTTP 402 ("Payment Required") with an upgrade hint. Workflows already in progress complete normally; new runs are blocked until the next monthly reset or until the workspace upgrades.

5. What the Service does

Knowledge lets you and your team:

• Upload documents (PDF, Word, Excel, PowerPoint, CSV, images with OCR) into a workspace organised by projects.
• Search and chat over those documents in a browser UI with citations down to page / sheet / row.
• Draft and audit documents from inside Word (free prompt, audit, fill template, summarize, translate).
• Bulk-fill spreadsheets from inside Excel — paste questions in column A, the add-in fills answers + sources in adjacent columns.
• Define "agents" — saved presets bundling a system prompt, project scope, model and output mode — and expose them via the public API to your own integrations.

The Service relies on Large Language Models supplied by third-party AI providers (currently Mistral, OpenAI, Anthropic and Google Gemini — the Sub-processors page is the authoritative list). Your workspace admin selects per-agent which models the workspace's users may pick from, subject to the plan tier.

6. Your content

6.1 What we store

By design, the Service stores the text of the documents you upload — that is what makes search and grounded answers possible. The Privacy Policy §3 describes exactly what is stored, what is never stored, and the per-tenant isolation model. The Data Processing Agreement is the contractual document.

6.2 Ownership

All documents, queries, conversations, and outputs in your workspace remain your data. You grant us only the limited licence needed to store, chunk, embed, retrieve, and route them to the AI provider you selected so the Service can deliver answers back to you. That licence ends automatically when the data is deleted from your workspace or the workspace is closed.

6.3 No training

We do not use your documents, queries, or conversations to train any AI model. The third-party AI providers we route requests to all publish a "no training on API customer data" stance for the endpoints we use — see Privacy Policy §4 for references.

6.4 Export & deletion

You can re-download any uploaded document at any time. Deleting a document removes its chunks and embeddings within 24 hours. Deleting your workspace cascades to every row that references it — see Privacy §9 for the retention windows that apply to billing records (which French law requires us to keep for 10 years).

7. AI output — accuracy & review

Outputs from the Service may not be redistributed in a way that represents them as authored or reviewed by olyteck.

8. Acceptable use

You agree not to:

• Upload content that you do not have the right to upload, store, and process — including content that infringes a third party's intellectual property or that contains personal data of EU individuals without an appropriate lawful basis.
• Upload, generate, or attempt to extract content that is illegal under EU law or the law of your country, including content depicting child sexual abuse, material directly inciting violence or terror, or malware.
• Use the Service to send unsolicited bulk email, run security scans against third-party systems, or attempt to bypass the per-tenant isolation invariants of the platform.
• Resell or rent access to the Service to third parties outside your own organisation without a written reseller agreement.
• Reverse-engineer the Service or scrape it in a way that materially impacts other customers.
• Use the Service to build a competing AI search / retrieval product (i.e., to benchmark, mirror, or replicate the Service's functionality for resale).

We may suspend access immediately if we reasonably believe you have breached this section.

9. Intellectual property

9.1 Our IP

The Service, including its source code, retrieval pipeline, agent framework, UI design, and brand, is owned by olyteck or our licensors. Nothing in these Terms transfers ownership to you.

9.2 Your licence to use the Service

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable, revocable licence to use the Service for your internal business purposes.

9.3 Outputs

You may use the outputs the Service produces (answers, drafts, audit findings, filled spreadsheets) for any lawful internal purpose and may share them with your advisors, auditors, and counterparties. You may not republish them as a standalone commercial product or resell them as an AI service of your own.

10. Sub-processors & data location

The application server, database, and ingestion workers run on EU-27 hosting infrastructure in France (Paris, PAR1). We use a small set of sub-processors — currently Microsoft Entra ID for identity, Stripe for billing, and the four LLM providers (Mistral, OpenAI, Anthropic, Google Gemini) for embeddings and chat completions. The full, version-dated list is in the Sub-processors page; the Data Processing Agreement documents the obligations applied to each.

11. Security expectations

We operate the Service with a defined set of technical and organisational measures: encrypted transport, strict tenant isolation, Microsoft Entra single sign-on, encrypted storage, CSRF protection on state-changing actions, per-key rate limiting and budget controls on the agents API, and an audit log of privileged actions. The full list is set out in the Security overview and contractually in DPA §5.

No online service can promise absolute security. If you suspect a breach affecting the Service, email security@olyteck.com immediately.

12. Service availability

We aim to keep the Service available, but we do not commit to a specific uptime percentage on the Free, Starter, or Pro plans. No service-level credits apply to those plans. For Enterprise customers, a written uptime commitment and the associated service-credit mechanism are set out in a separate Order Form or master agreement; in the absence of such a signed document, no SLA is in effect.

We may perform scheduled maintenance with advance notice to workspace administrators where the maintenance is expected to affect availability for more than a short window.

13. Termination

13.1 Termination by you

You may terminate your subscription at any time from the in-app Settings page or the Stripe customer portal, and may additionally ask us, by emailing support@olyteck.com, to delete your workspace data. Deletion is processed within 30 days except where French accounting law requires us to retain billing records for longer (see Privacy §9).

13.2 Termination by us

We may suspend or terminate access immediately if you materially breach these Terms, if we reasonably suspect fraud or abuse, if a payment fails after a 7-day grace period, or if we are required by law. We may also discontinue all or part of the Service with at least 30 days' notice.

13.3 Effect of termination

Provisions that by their nature should survive termination (ownership, disclaimers, indemnity, limits of liability, governing law) will survive.

14. Disclaimers & limitation of liability

15. Indemnification

You agree to defend, indemnify and hold harmless olyteck, its affiliates, and its and their respective officers, directors, employees and agents from any claims, liabilities, damages, losses and expenses (including reasonable attorneys' fees) arising out of or in connection with: (a) your breach of these Terms; (b) your misuse of the Service; (c) content that you upload to the Service that infringes a third party's rights; or (d) actions taken by users you authorised to administer your workspace.

16. Force majeure

Neither party is liable for any delay or failure to perform under these Terms (other than payment obligations) caused by events outside its reasonable control, including but not limited to acts of God, war, terrorism, civil unrest, government action, labour disputes, pandemic, internet or telecommunications failure, denial-of-service attacks, or failure of an underlying sub-processor or hosting provider. The affected party will use reasonable efforts to mitigate the impact and to restore performance.

17. Assignment

You may not assign or transfer these Terms, in whole or in part, without our prior written consent. We may assign these Terms without your consent in connection with a merger, acquisition, reorganisation, or sale of all or substantially all of our assets, on written notice to you. Any attempted assignment in breach of this section is void.

18. Notices

Formal notices to us must be sent to support@olyteck.com (or, for privacy / security matters, to the dedicated addresses in §24). Notices to you are deemed delivered when sent to the email address of the workspace administrator on file or posted on the in-app banner. You are responsible for keeping that address current.

19. Export controls & sanctions

You represent that (a) you are not located in, and will not use the Service from, a country or region subject to comprehensive EU, UK, or US trade sanctions, and (b) you are not on any sanctioned-persons or denied-parties list maintained by the EU, UK, US, or France. You will not use the Service in violation of any applicable export-control or sanctions law, and you will not allow access to the Service by any person or entity who would be in such violation. We may suspend or terminate access immediately if we reasonably believe these representations are no longer accurate.

20. Order of precedence

If a signed Order Form, Master Services Agreement, or counter-signed Data Processing Agreement exists between you and us, any conflict between that document and these Terms is resolved in the following order: (1) the signed Order Form / Master Services Agreement (most specific terms), (2) the counter-signed Data Processing Agreement on matters of personal-data processing, (3) these Terms, (4) the Privacy Policy and other published policies referenced from these Terms.

21. Changes to these Terms

We may update these Terms from time to time. Material changes will be announced by email to workspace administrators and by updating the "Last updated" date at the top of this page. Continued use of the Service after the change becomes effective constitutes your acceptance of the modified Terms.

22. Governing law & disputes

These Terms are governed by the laws of France. Subject to any non-waivable consumer-protection rights you have in your country, the courts of Paris, France have exclusive jurisdiction over disputes arising from these Terms. Before filing any claim, please contact us at support@olyteck.com — we'll do our best to resolve it informally.

23. Severability

If any provision of these Terms is held unenforceable, that provision will be limited or eliminated only to the minimum extent necessary. The remaining provisions will remain in full force and effect.

24. Contact

Questions about these Terms?

Email: support@olyteck.com

Operator: olyteck — SIRET 993 174 499 00018