Welcome to Knowledge docs
Short, scannable guides for everything you can do — from your first upload to building a production agent.
Knowledge turns your team's documents into instant cited answers — in your browser, in Word and in Excel. These docs cover the day-to-day workflows. If you're brand new, start with the 30-minute quick start; if you're stuck, jump to troubleshooting.
Get started
30-minute quick start
From sign-in to your first cited answer. The path our most-successful customers take in their first hour.
Your account & plan
What's in each tier, where the quotas live, how to upgrade or change billing.
Work with your documents
Projects & uploads
Organise documents into projects, add new files, replace stale ones, delete safely. Supported file types and OCR.
Search, chat & citations
How retrieval works, when to scope by project, how to verify answers via the citation drawer.
Browser workflows — no Office install needed
Doc review (fact-check)
Upload a Word or PDF document, check every claim against an agent's knowledge base, accept / reject each flagged finding, export the verdict trail to Excel for auditors. Same pipeline as the Word add-in's Verify skill, plus PDF + OCR.
Questionnaires (fill .xlsx)
Upload a security questionnaire / RFP / vendor DDQ. Pick the question column with one click (visual sheet + column preview). Download the same file with answers filled in, formatting preserved.
Automate
Agents — every field explained
System prompt, input template, model, top-K, temperature, output mode, JSON schema — what each one does, what to put in it, when to leave the default.
Pick the right model
Standard vs premium tier. When cheap is the right answer. How to A/B two models on the same questions.
Word & Excel add-ins
All 8 Skills explained: Free prompt, Verify (fact-check), Audit, Fill template, Summarize, Translate, plus the Excel questionnaire workflow. Context scopes, output modes, real-world combinations.
Install the add-ins
Step-by-step install instructions for Word and Excel (Microsoft 365), including the M365 admin centre flow for org-wide rollouts.
Team
When things go wrong
Can't find what you're looking for? Email support@olyteck.com with as much context as you can — screenshots, document names, what you expected vs what happened. We read every message and our turnaround on weekdays is typically same-day.