Department support (internal chat)

Give employees a simple “ask your workspace” page they reach from your intranet, SharePoint or Teams — answers from your own documents, with sources.

What it is

Department support is a focused, sign-in-protected page — /team_chat.php — where employees pick a department (IT, HR, Legal…) and ask a question. Answers come only from that department's documents, with citations, and the assistant says “I don't know” rather than guessing. Employees reach it from a button on your internal portals; there's nothing to install.

It reuses everything the rest of the workspace already does — Microsoft sign-in, tenant isolation, project access controls and the same grounded answering engine. The only new idea is which agents an admin chooses to publish to all employees.

Who can do what

Members only ever see and query the departments an admin has published. A member cannot reach an unpublished agent here, even with a direct link — the page refuses it.

Publish a department (admin)

1. Go to Settings → “Department support (internal chat)” and click Manage departments & get links →. (Or open /team_chat.php directly.)
2. Expand Manage departments at the bottom of the page.
3. Tick each agent you want employees to use. It's published immediately and shows a green Live badge.
4. Click Copy link next to a live department to copy its portal URL, e.g. https://ask.olyteck.com/team_chat.php?dept=12.
5. Untick to unpublish at any time.

Put it on your intranet, SharePoint or Teams

Add a button that links to the department's URL. Paste this into a page or web part and replace the dept id and label:

<a href="https://ask.olyteck.com/team_chat.php?dept=12"
   style="display:inline-block;background:#4262ff;color:#fff;text-decoration:none;
          padding:10px 16px;border-radius:10px;font-weight:600">
  Ask the IT department →
</a>

When an employee clicks it, they sign in once with Microsoft (if they aren't already), land on the page with the right department pre-selected, and start asking. The dept value can be the agent id (from the Copy link button) or its name, e.g. ?dept=IT.

What an answer looks like

• A grounded reply drawn only from that department's documents.
• A Source: line listing the documents it used.
• An honest “I don't know” when the documents don't cover the question — so employees never get a confident wrong answer.

Good practices

• One clear department per agent. Name agents the way employees think — “IT”, “HR”, “Facilities” — so the picker and deep-links read naturally.
• Keep each department's project well-curated. Answer quality is the quality of the documents behind it. Remove stale policies; the assistant can't out-think its sources.
• Start small. Publish one or two departments, share the portal button, and expand once people are using it.